After-sales service staff requirements:
(1) After-sales service personnel to implement listing services, to accept user supervision;
(2) After-sales service personnel to implement the urgency of emergency users, and actively take the initiative to solve problems for users;
(3) Service personnel in the maintenance process, there must be no trouble for the user's behavior, or will be dealt with severely;
(4) Service personnel shall not damage the site objects, maintenance and repair services to the end of the site to clean up;
After-sales service specific content:
(1) Since the date of delivery of the product, the machine warranty for one year (except for human factors and irresistible natural disasters);
(2) Division I received a customer service phone, within 24 hours to give a solution; such as the phone can not be resolved, the domestic arrangements for the nearest service personnel on-site service or equipment maintenance;
(3) Within the scope of the warranty period, the unit operation failure, we received a telephone or fax, in accordance with the "after-sales service personnel requirements," the second point of service, until the return to normal operation;
(4) Warranty period, the customer and I signed a maintenance agreement, I am responsible for the maintenance and maintenance of equipment, service content and the same warranty period;
(5) Regular visits to customers through telephone and on-site visits, to keep abreast of the operation of the equipment, and timely handling of the failure to ensure that the customer equipment to long-term stable and safe operation. At the same time to conduct customer satisfaction survey, to understand the work of the place and continue to change.
Pre-sale service:
Purpose:To customers to properly purchase refrigeration equipment to provide a full range of solutions and support.
Content:
1.A comprehensive understanding of the needs of customers, customers provide environmental conditions and technical parameters;
2.According to process conditions to help customers choose the correct model;
3.According to the needs of professional engineers on-site field visits;
4.Submit a written solution and report for customer reference.
Sale service:
Purpose: Timely and accurate delivery
1.Communicate with the market sector, delivery to customers on time;
2.Free to guide the use of customer personnel;
3.To deal with temporary changes.
After-sales service:
Mainly contains several major plates: Technical support and service specific content.
Technical support
1.Training
Regularly to provide professional training; training training, the company according to the actual situation of your company's technicians need to operate training:
(1) The principle of refrigeration system;
(2) Refrigeration system spare parts function and performance introduction;
(3) The Division of the whole system of product operation, maintenance, failure analysis and treatment programs;
(4) When the equipment failure, Division I need to provide technical support;
2. Service contents:
(1) The company's product installation, commissioning and telephone guidance work;
(2) To provide you with the warranty period within the maintenance work;
(3) To provide you with the warranty period after the annual maintenance, emergency maintenance and unit overhaul business;
(4) To provide you with high quality, cheap spare parts supply and protection;
(5) To provide you with energy saving, control upgrades and other services;
(6) To provide you with equipment installation and transformation of technical services.